Refund policy
At Endolina, we take product quality, safety, and customer care seriously. Due to the nature of the personal care and wellness products we sell, returns are subject to the conditions outlined below.
Please read this policy carefully before placing an order.
Returns Eligibility
We do not accept returns for change of mind, preference, or incorrect ordering.
Returns are only accepted in the following cases:
- The item arrived damaged
- The item is defective
- You received an incorrect item
Reporting Damages or Issues
Please inspect your order upon delivery. If there is an issue, you must contact us as soon as reasonably possible after receipt.
To report a problem, email us at hello@endolina.com and include:
- Your order number
- A description of the issue
- Clear photos of the product and its packaging
All requests are reviewed on a case-by-case basis. If a return, replacement, or refund is approved, we will follow up with clear instructions.
Items returned without prior approval will not be accepted.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, the following items cannot be returned:
- Personal care, wellness, or hygiene products
- Any item that has been opened, used, or tampered with
- Sale items or gift cards
- Items not reported as damaged or incorrect upon delivery
Refunds
If a return is approved, we will notify you once the item is received and inspected. Approved refunds are issued to the original payment method and are processed within 10 business days of approval.
Please note that original shipping costs are non-refundable unless the issue is due to our error. Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at hello@endolina.com.
Orders Shipped to the United Arab Emirates
For orders shipped within the United Arab Emirates, returns are limited due to the nature of personal care and wellness products.
We do not accept returns for change of mind or preference. If an item arrives damaged, defective, or incorrect, please contact us and we will review the issue promptly.
Where an issue is confirmed, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
This policy is disclosed prior to purchase and is intended to ensure product safety, hygiene, and fairness for all customers.
European Union – Right of Withdrawal (14 Days)
If your order is shipped to the European Union, you may have a statutory right to cancel or return your order within 14 days of delivery, where applicable under EU consumer law.
In accordance with Article 16(e) of Directive 2011/83/EU, this right does not apply to sealed personal care or hygiene products once opened or to products that are not suitable for return for health or hygiene reasons.
Where the right of withdrawal applies, items must be unused and unopened, in their original packaging, and returned with proof of purchase.
Contact
If you have any questions about this policy or need support with an order, please contact us at hello@endolina.com. We review all valid issues in good faith and aim to provide fair and timely resolutions.